Privacy policy

Last Updated: August 13, 2026

MB EXIM JEWELLERY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, store and disclose your personal information when you visit our website, use our Services, create an account, place an order, make a purchase, or otherwise communicate with us.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following types of information:

  • Contact Information: Name, email address, phone number, billing address and shipping address.

  • Payment Information: Payment method, transaction details, payment confirmation and other information necessary to process your payment. Payment information may be securely processed by third-party payment providers.

  • Account Information: Username, password, account preferences and settings, where applicable.

  • Order Information: Products you view, add to your cart, wishlist or purchase, as well as information relating to returns, exchanges, cancellations and previous transactions.

  • Communications: Information you provide when contacting us for customer support, enquiries, feedback or other communications.

  • Device Information: Information about your device, browser, IP address, network connection and other technical identifiers.

  • Usage Information: Information about how and when you interact with or navigate our website and Services.

How We Collect Your Information

We may collect personal information from the following sources:

Directly From You

We collect information when you:

  • Create an account
  • Place an order
  • Subscribe to our communications
  • Contact customer support
  • Submit an enquiry or feedback
  • Provide information through our website

Automatically Through Our Website

Certain information may be collected automatically when you browse or use our website, including through cookies and similar technologies.

From Service Providers

We may receive information from service providers that assist us with payment processing, website functionality, analytics, shipping, fulfillment, customer support and other business operations.

From Partners and Third Parties

We may receive information from business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

  • Process and fulfill your orders
  • Process payments
  • Arrange shipping and delivery
  • Process returns, refunds and exchanges
  • Manage your customer account
  • Provide customer support
  • Remember your preferences
  • Improve our products, website and Services
  • Provide a personalized shopping experience
  • Recommend products that may be relevant to you

Marketing and Advertising

Where permitted by applicable law and your preferences, we may use your information to send promotional communications, offers, product updates and marketing messages through email, SMS or other communication channels.

We may also use information about your interactions with our website to provide relevant advertisements on our website or other platforms.

You may opt out of promotional communications at any time by using the unsubscribe option provided in our marketing communications.

Security and Fraud Prevention

We may use your information to:

  • Protect our website and Services
  • Authenticate customer accounts
  • Detect and prevent fraudulent or unauthorized activity
  • Investigate suspicious activity
  • Maintain a safe and secure shopping environment

You are responsible for keeping your account login information confidential and should not share your password with others.

Communication With You

We may use your information to respond to enquiries, provide customer support, communicate about your orders and maintain our relationship with you.

Legal and Compliance Purposes

We may use and disclose personal information when necessary to comply with applicable laws, legal processes, government requests, court orders or other lawful requirements.

How We Share Your Personal Information

We may share your personal information with trusted third parties when necessary to provide our Services or operate our business.

These may include:

  • Shopify and technology providers that support our website and online store.

  • Payment processors that securely process payments.

  • Shipping and delivery providers that fulfill and deliver your orders.

  • IT and cloud service providers that help us operate and maintain our systems.

  • Analytics and marketing providers that help us understand website activity and provide marketing services.

  • Customer support providers that help us respond to customer enquiries.

  • Business partners and affiliates, where appropriate and permitted by law.

  • Government authorities or legal entities where disclosure is required by law.

We do not sell your personal information for money.

Shopify

Our online store is hosted on Shopify.

Shopify processes information relating to your access to and use of our store in order to provide and improve its services. Information submitted through our store may be transmitted to and processed by Shopify and its service providers, including in countries other than your country of residence.

For more information about how Shopify handles personal information, please review Shopify’s privacy policies and consumer privacy information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and provide relevant content and advertising.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Websites and Links

Our website may contain links to third-party websites, services or platforms.

If you visit a third-party website through a link on our website, that third party may collect and process your information according to its own privacy policy.

We are not responsible for the privacy, security, content or practices of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

Children's Privacy

Our Services are not intended for children who are below the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Your Information

We retain personal information for as long as reasonably necessary to:

  • Provide our Services
  • Complete transactions
  • Maintain customer accounts
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements and policies

The retention period may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights and Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information, including:

  • Right to Access: Request access to personal information we hold about you.

  • Right to Correction: Request correction of inaccurate or incomplete information.

  • Right to Deletion: Request deletion of your personal information, subject to legal requirements.

  • Right to Data Portability: Request a copy of certain personal information in a usable format, where applicable.

  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent.

  • Marketing Preferences: You may unsubscribe from promotional emails or messages at any time.

To exercise your privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns or complaints about how we collect, use or process your personal information, please contact us using the contact details below.

We will review and respond to your complaint in accordance with applicable law.

International Data Transfers

Your personal information may be transferred to, stored or processed in countries outside the country where you live.

Where required by applicable law, appropriate safeguards will be used for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal requirements or other operational reasons.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

MB EXIM JEWELLERY

Email: Info@mbexim.in
Phone: +91 94 1414 0171

Address:
B Block, 6th Floor, 602/6
Madhav Orchid, Adinath Nagar
Odhav, Main Ring Road
Ahmedabad, Gujarat – 382415
India

Near: Kaka Ni Bhaji Pav