Last Updated: August 13, 2026

At MB EXIM JEWELLERY, we aim to provide a smooth and reliable delivery experience for every order placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive shipping or tracking information through the contact details provided during checkout, where tracking is available.

2. Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

• Major cities: 3–7 business days

• Other locations: 5–10 business days

• Remote areas: Delivery may take additional time depending on the courier service.

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays and other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, package weight and applicable shipping service.

4. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking link, where available.

You can use the tracking information to check the status of your shipment directly with the applicable courier or logistics provider.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please ensure that your:

• Name
• Mobile number
• House/Flat number
• Street/Area
• City
• State
• PIN code

are entered correctly.

MB EXIM JEWELLERY will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.

6. Delayed or Failed Delivery

Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Courier delays
• Weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Strikes
• Government restrictions
• Incorrect address or contact information
• Remote delivery locations

If your order is delayed, please contact us at Info@mbexim.in and we will assist you as far as reasonably possible.

7. Damaged Package

Please inspect your package carefully when it is delivered.

If the package appears damaged, opened or tampered with, we recommend taking photographs/videos of the package before opening it and contacting us as soon as possible.

For damaged or defective products, please refer to our Return & Refund Policy.

8. Wrong or Missing Item

If you receive the wrong product or an item is missing from your order, please contact us within 48 hours of delivery at:

Email: Info@mbexim.in

Please provide your order number along with clear photographs/videos of the package and the products received.

We will review the issue and provide an appropriate resolution where applicable.

9. Undelivered or Returned Shipments

If a shipment is returned to us because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply if the order needs to be re-shipped.

Any refund for an undelivered or returned shipment will be subject to our Return & Refund Policy and applicable deductions, where permitted by law.

10. International Shipping

If international shipping is available for your location, applicable shipping charges, customs duties, taxes, import fees or other charges may apply.

Any customs duties, import taxes or other charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

International delivery timelines may vary depending on customs clearance and local delivery conditions.

11. Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

MB EXIM JEWELLERY

Email: Info@mbexim.in
Phone: +91 94141 40171

Address:
B Block, 6th Floor, 602/6
Madhav Orchid, Adinath Nagar
Odhav, Main Ring Road
Ahmedabad, Gujarat – 382415
India

Near: Kaka Ni Bhaji Pav