Terms of service

Last Updated: August 13, 2026

Welcome to MB EXIM JEWELLERY.

These Terms & Conditions (“Terms”) govern your access to and use of our website, online store, products and services.

By accessing or using our website, browsing our products, creating an account or placing an order, you agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree with these Terms, please do not use or access our website.

1. Website Access & Account

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

When creating an account or placing an order, you may be required to provide information such as your name, email address, phone number, billing address, shipping address and payment details.

You agree that all information provided by you is accurate, complete and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

You must not sell, transfer or assign your account to another person without our prior written permission.

2. Our Products

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However, actual product colors and appearance may vary depending on your device, screen settings and other technical factors.

Product images are provided for representation purposes, and minor variations may occur.

We reserve the right to:

  • Modify product descriptions
  • Update product information
  • Change product prices
  • Discontinue products
  • Limit product quantities
  • Refuse or restrict orders where permitted by law

3. Orders

When you place an order on our website, you are making an offer to purchase the selected products.

An order is considered accepted only after MB EXIM JEWELLERY confirms the order and receives or successfully processes the required payment.

We reserve the right to accept, decline, cancel or modify an order where necessary, including in situations involving:

  • Product availability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Payment issues
  • Incorrect customer information
  • Shipping or delivery limitations

If we cancel an order after payment has been received, we will initiate an applicable refund to the original payment method.

Please review your order carefully before submitting it.

All returns and refunds are subject to our Return & Refund Policy.

4. Prices & Payments

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time you place the order and will be reflected in your order confirmation.

Applicable taxes, shipping charges or other charges, if any, may be added during checkout.

You agree to provide accurate and complete billing and payment information.

By placing an order, you confirm that you are authorized to use the selected payment method.

We reserve the right to cancel or restrict transactions where we reasonably suspect unauthorized or fraudulent activity.

5. Shipping & Delivery

We make reasonable efforts to process and dispatch orders within the estimated processing and delivery timelines displayed on our website.

Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Courier or logistics delays
  • Natural disasters
  • Weather conditions
  • Strikes or transportation disruptions
  • Government restrictions
  • Customs delays
  • Incorrect or incomplete shipping information provided by the customer

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's policies and procedures.

Customers are responsible for providing accurate shipping information at checkout.

6. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Our current return window is 7 days from the date of delivery, subject to the eligibility conditions mentioned in our Return & Refund Policy.

Customers must contact us before sending any product back.

Products returned without prior approval may not be accepted.

Please refer to our Return & Refund Policy for complete information regarding eligibility, damaged products, exchanges, return shipping and refunds.

7. Intellectual Property

All content available on our website, including but not limited to:

  • Brand name
  • Logo
  • Product images
  • Product descriptions
  • Graphics
  • Website design
  • Text
  • Videos
  • Audio
  • Product reviews
  • Marketing materials

is owned by or licensed to MB EXIM JEWELLERY and is protected by applicable intellectual property laws.

You may use our website only for personal and lawful purposes.

You may not, without our prior written permission:

  • Copy our content
  • Reproduce our product images
  • Modify our website content
  • Distribute our content
  • Sell or commercially exploit our content
  • Use our logo or trademarks
  • Create derivative works from our content

Unauthorized use of our intellectual property is prohibited.

8. Third-Party Services

Our website may use third-party services and tools to provide certain functionalities, including payment processing, analytics, shipping, marketing and other services.

Third-party services are provided according to their respective terms and policies.

We are not responsible for the availability, performance, security or policies of third-party services beyond our reasonable control.

9. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and informational purposes.

We do not control or guarantee the accuracy, security, availability or content of third-party websites.

If you access a third-party website, you do so at your own risk and should review that website's terms and privacy policy.

10. Shopify

Our online store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

However, purchases made through our website are transactions between you and MB EXIM JEWELLERY.

Shopify is not responsible for the products sold by MB EXIM JEWELLERY or for the fulfillment of your orders.

11. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, process and protect your personal information.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

12. Customer Reviews & Feedback

If you submit a review, comment, suggestion, photograph, feedback or other content to us, you agree that:

  • You own or have the necessary rights to submit the content.
  • The content does not violate the rights of any third party.
  • The content is not unlawful, abusive, misleading, offensive or defamatory.
  • The content does not contain malicious software or harmful code.

By submitting content, you grant MB EXIM JEWELLERY permission to use, reproduce, publish, display and distribute that content for business, promotional and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable laws.

13. Errors & Inaccuracies

There may occasionally be typographical errors, inaccuracies or omissions on our website relating to:

  • Product descriptions
  • Prices
  • Promotions
  • Offers
  • Shipping charges
  • Delivery timelines
  • Product availability

We reserve the right to correct errors, update information or cancel orders affected by such errors where permitted by law.

If an order is cancelled because of an error, we will provide an applicable refund for any payment already received.

14. Prohibited Uses

You agree to use our website only for lawful purposes.

You must not use our website to:

  • Violate any applicable law or regulation.
  • Commit fraud or engage in fraudulent activity.
  • Provide false or misleading information.
  • Harass, threaten, abuse or harm others.
  • Infringe intellectual property rights.
  • Upload viruses or malicious code.
  • Attempt unauthorized access to our systems.
  • Interfere with the security or operation of our website.
  • Copy, scrape or reproduce website content without permission.
  • Use automated systems to interfere with the operation of our website.
  • Engage in any activity that may harm MB EXIM JEWELLERY, our customers or third parties.

We reserve the right to suspend or terminate access to our website if we believe these Terms have been violated.

15. Termination

We may suspend or terminate your access to our website or Services where permitted by applicable law if you violate these Terms or engage in unlawful, fraudulent or harmful activity.

Termination does not affect any rights or obligations that arose before termination.

16. Disclaimer

Our website and Services are provided on an “as available” basis.

While we make reasonable efforts to provide accurate information, we do not guarantee that:

  • The website will always be available.
  • The website will be completely error-free.
  • Product information will always be completely accurate.
  • The website will be free from technical problems or interruptions.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, MB EXIM JEWELLERY will not be liable for indirect, incidental, special or consequential losses arising from your use of our website or Services, except where such liability cannot legally be excluded.

Our liability will be subject to the rights and protections available under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless MB EXIM JEWELLERY, its employees, affiliates, service providers and partners from claims, losses, damages or expenses arising from:

  • Your violation of these Terms.
  • Your unlawful use of our website.
  • Your violation of the rights of another person or entity.
  • Your misuse of our Services.

19. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue to remain valid and enforceable.

20. Entire Agreement

These Terms, together with our Privacy Policy and other policies displayed on our website, constitute the agreement governing your use of our Services.

These Terms replace any previous agreements or understandings regarding your use of our website, unless otherwise required by applicable law.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

MB EXIM JEWELLERY may transfer or assign its rights and obligations where permitted by applicable law.

22. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts in Ahmedabad, Gujarat, India.

23. Changes to These Terms

We may update or modify these Terms from time to time.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

MB EXIM JEWELLERY

Email: Info@mbexim.in
Phone: +91 94 1414 0171

Business Address:
B Block, 6th Floor, 602/6
Madhav Orchid, Adinath Nagar
Odhav, Main Ring Road
Ahmedabad, Gujarat – 382415
India

Near: Kaka Ni Bhaji Pav